Shipping Policy

At MyCareBuddy, we aim to deliver your order quickly, safely, and with clear tracking updates.

Shipping Locations

We currently ship to addresses within Australia.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated during checkout.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Time

Standard delivery usually takes approximately 3–7 business days after dispatch.

Delivery times are estimates and may vary depending on your location, courier delays, public holidays, severe weather, or periods of high order volume.

Regional and remote locations may require additional delivery time.

Tracking Your Order

Once your order has been shipped, a tracking link will be sent to the email address used during checkout.

Tracking information may take up to 48 hours to update after dispatch.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error in your address. We will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed or shipped.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Delayed Orders

Occasional courier delays can occur and are outside our direct control.

If your tracking information has not updated for several business days or your order has not arrived within the expected delivery timeframe, please contact us through our website’s Contact page. We will assist you in investigating the shipment with the courier.

Lost, Stolen or Missing Parcels

MyCareBuddy is not responsible for parcels that are marked as delivered by the courier but are subsequently reported as missing or stolen.

Before contacting us, please check:

• Around your property and any safe delivery locations

• With other household members or neighbours

• Your tracking information and delivery confirmation

• With the courier directly

We will still do our best to help you investigate the delivery.

Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos or videos of the damaged product and packaging

Please retain the original packaging while your claim is being reviewed.

Separate Shipments

Orders containing multiple products may occasionally arrive in separate parcels. Each parcel may have its own tracking number.

Order Changes and Cancellations

Orders can only be changed or cancelled before they have been processed for dispatch.

Once an order has been shipped, it cannot be cancelled or redirected.

Contact Us

For any shipping-related questions, please contact us through the Contact page on MyCareBuddy.co and include your order number.